When a machine stops working, it takes more than a repair to get things moving again. It takes clear communication, careful organisation and people with the knowledge to find a solution.
This October, Service Manager Elle is shining a spotlight on the Kellands Service Department and the team who work so hard behind the scenes to support our customers. From April and Ginny in the office to our Service Engineers, every person plays an important part in keeping jobs moving and customers informed.
April and Ginny: keeping the Service Department organised
Behind every service job is a great deal of coordination. April and Ginny help keep everything running smoothly, organising jobs and making sure customers and engineers stay up to date.
For Elle, their contribution is invaluable:
โIn the office, we have April and Ginny, who I quite simply couldnโt do without!โ
Their work helps connect the office, the engineers and the customers who are waiting for their machines to be back in action. That support matters throughout the job, from getting work organised to keeping everyone informed as it progresses.
Our Service Engineers: knowledge, skill and dedication
Our Service Engineers work incredibly hard, often under pressure, to diagnose faults, carry out repairs and get machines back up and running as quickly as possible.
Every fault needs careful attention. Their technical knowledge, practical skills and dedication make a difference to the customers who rely on their equipment every day.
Together, the Kellands Service Department brings several essential parts of service support together:
- Job organisation: coordinating work and keeping the team informed.
- Customer communication: sharing updates as service jobs progress.
- Fault diagnosis: using technical knowledge to identify problems.
- Repairs: working to get machines back up and running as quickly as possible.
Remembering our much-missed colleague, Tim Hill
Elle also wants to take a moment to remember Tim Hill, who was such an important part of our Service Team.
Tim brought an incredible amount of technical knowledge and experience to the department. He was always willing to help, share what he knew and work towards a solution when the team needed one. His contribution was invaluable, and he is very much missed.
Losing Tim left a huge gap in the team. In the time since, colleagues have pulled together, supported one another and continued to do their very best for our customers.
Elle is incredibly proud of the way everyone has stepped up and worked together. That shared effort reflects the care and commitment within the department.
A thank you to the team behind the machines
The Service Department may work largely behind the scenes, but its contribution is felt whenever a customer needs help getting a machine moving again.
This October, Elle would like to say a huge thank you to April, Ginny and all our Service Engineers for everything they do. Their hard work, teamwork and commitment are very much appreciated.
They are the team behind keeping your machines moving.
Need support with your machine? Call our Service Department on 01278 411540 or book a service with Kellands to discuss your requirements.
